A recent client quote sums up the need:

"This is worth exploring as we move into an era where age profiles are against us; where we do need to retrain people in disciplines that are now seen as relatively more important; and where our ability to apply -not just to learn, promulgate and hope - lessons from our vast range of experiences will be critical to our longer term success."

This focus on the actions needed to deliver continuous improvement to capability is vital, and forms a core module of our implementation services.

Doe we apply best-practice sharing methods internally?

Absolutely. We conduct Lessons Learnt Reviews including client staff at the conclusion of every project, critically reviewing experience and results...and then we implement any necessary improvement actions - at the point of need.

Our four-stage method enables clients to progress beyond an incidental response to events (such as retirement of an expert or a costly project failure) towards a systematic, continuous knowledge transfer process, aligned to specific business needs.

Capture
The vital know-how is elicited using intuitive techniques which accelerate learning for the client's own staff, and deliver re-usable information resources.

Share
Collaboration mechanisms are established, whereby staff can access and refresh the captured knowledge, relieving bottlenecks and improving performance.

Embed
Mechanisms to learn from experience are embedded within day-to-day business processes, often linked to key decision points: improving quality, consistency, ongoing knowledge capture and continuous learning.

Exploit
Business value is derived from applying know-how at the point of need: whether to achieve design innovation, to generate winning bids, serve customers or to resolve problems. This final stage ensures that the organisation's collective wisdom is effectively brought to bear every time - and then enhanced for the future.
 

Our specialist training and coaching services ensure that client staff become familiar with the methods and quickly come to own the improved ways of working. We dovetail with the client's own practices for programme governance, succession planning, resourcing and project management to ensure that the business case is delivered and hence that our demonstrable track record of success is enhanced.