First....Fix the Basics

Ensure that the implementation programme is properly resourced and budgeted so that the pioneering efforts can succeed; measure results and prove the business case.

Then....Secure the Future

We have developed sets of guidelines explaining four key factors for the success of a modernisation programme:

(1) measure and publicise the success of pioneering efforts
(2) ensure that there is strong ownership and governance from senior stakeholders (even the most intuitive of new working practices may require mandating during early prove-out)
(3) implement innovative working practices which are aligned with robust business processes and with the human instinct to learn and collaborate
(4) where existing enterprise technologies (such as Intranets and Content Management Systems) can support knowledge sharing, build low-cost upgrades on top of what already exists.

Clients approach KorteQ in situations where safeguarding skills and knowledge is vital to current and future business operations. They seek practical ways to get the vital know-how flowing to wherever it's needed, to establish a stronger culture of collaboration, and to reap the benefits.

Strategy
Our diagnostic package focuses quickly on the most critical knowledge: the risks, pinch points and opportunities. The strategic plan will show how to move beyond "knowledge catch-up" and integrate modern knowledge management principles with continuous learning and mainstream business processes. We maintain a range of competitive benchmarks based on industry best practices, which may help with justification of the specific business case for implementation.

Implementation
We work with clients to deliver a structured programme of practical improvement projects (each with defined ownership and tangible deliverables) which build progressively towards the "to-be" ways of working. We use a blended approach of coaching, training and programme management to help solve the people, process, systems and content aspects; and hence deliver the business case.

Technology
The enabling element of our full service offering may take different forms depending on the client's unique circumstances: the capability of the existing systems platforms and whether the timing is right to invest in new IT platforms. Often, relatively minor enhancements, or the introduction of simple modern collaboration capabilities layered on top of an existing Intranet and content repository, can enable the desired results. Our team has the insight and experience to guide clients along the most cost-effective path.